Privacy Policy

This Privacy Policy describes how Estahel Ltd (hereinafter referred to as "we," "us," or "our") collects, uses, and shares your personal information when you visit our website estahel.com (the "Site") or purchase products from us. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the laws of Mauritius.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Your name, email address, phone number, and shipping/billing address.
Account Information: If you create an account, we collect your username and password.
Order Information: Details about the products you purchase, order history, and payment information (processed by secure third-party payment processors, we do not store your full credit card details).
Browsing Information: Your IP address, browser type, operating system, referring website, pages you visit on our Site, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies (see section 5 below).
Communication Data: Records of your correspondence with us, including emails and customer service inquiries.
Marketing Preferences: Your preferences for receiving marketing communications from us.
Other Information: Any other information you voluntarily provide to us, such as through surveys or feedback forms.

2. How We Use Your Information

We may use your personal information for the following purposes:

To Process and Fulfill Orders: To process your purchases, arrange shipping, and provide order updates.
To Manage Your Account: To create and manage your account, allow you to track orders, and save your preferences.
To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
To Improve Our Website and Services: To analyze website usage, identify trends, and enhance the functionality and user experience of our Site.
To Personalize Your Experience: To provide you with tailored content, product recommendations, and offers that may be of interest to you.
To Send Marketing Communications: With your consent, to send you promotional emails about new products, special offers, and other updates. You can opt-out of receiving these communications at any time (see section 7 below).
To Detect and Prevent Fraud: To identify and prevent fraudulent activities and ensure the security of our transactions.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes in Mauritius.

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

Service Providers: We may engage third-party service providers to assist us with various functions, such as payment processing, shipping, website hosting, data analysis, email marketing, and customer service. These providers are contractually obligated to protect your personal information and only use it for the purposes we specify.
Business Partners: In some cases, we may partner with other businesses to offer you specific products or services.
Legal Authorities: We may disclose your personal information to law enforcement agencies, regulatory bodies, or other governmental authorities if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction.

4. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Using secure infrastructure.
Implementing encryption technologies (such as SSL) to protect sensitive information transmitted online.
Restricting access to your personal information to authorized personnel only.

However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Similar Technologies

Our Site uses cookies and other similar tracking technologies to collect information about your browsing activities.

Cookies: Small text files that are placed on your device when you visit our Site. They help us remember your preferences, understand how you interact with our Site, and personalize your experience.
Types of Cookies We Use:
- Essential Cookies: Necessary for the basic functionality of our Site, such as enabling you to log in and make purchases.
- Performance Cookies: Collect anonymous information about how visitors use our Site, such as which pages they visit most often. This helps us improve the performance of our Site.
- Functionality Cookies: Allow our Site to remember your choices (such as language preferences) and provide enhanced features.
- Marketing/Advertising Cookies: Used to track your browsing activity across websites and deliver targeted advertisements that may be of interest to you.
Managing Cookies: You can control and manage cookies through your browser settings. You can typically block or delete cookies, or set your browser to notify you when a cookie is being sent. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purpose.

7. Your Rights

Under the data protection laws of Mauritius, you may have certain rights regarding your personal information, including:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal information.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Right to Withdraw Consent: If we have relied on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided in section 9 below. We may require you to verify your identity before responding to your request.

8. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Estahel, Plaisance Shopping Village, Rose Belle, Mauritius
contact.estahel@gmail.com
+230 5927 6086

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this Privacy Policy periodically for any updates.

By using our Site and purchasing our products, you acknowledge that you have read and understood this Privacy Policy.